Increase Health System & Hospital Market Share

The Challenge

In a highly saturated city, grow health system market share

Chicagoland is a highly competitive healthcare market, with a number of well-respected academic medical centers and multiple community health systems. To remain relevant and survive future market consolidation, one health system looked to Vituity to help cement and grow market share.

Our Solution

Integrating emergency and urgent care across the community

The health system had established urgent care centers located in communities throughout their catchment area to provide care for non-serious illnesses and injuries. The goal was to extend the reach of the hub hospital further into the community. Immediately upon winning the contract, Vituity emergency and urgent care physicians worked together to maximize efficiency of the centers and the emergency department so that the patients receive both urgent care and seamless access to the hospital for more complex treatments.

Key areas of focus included:

Optimizing patient throughput, including decreasing time to provider by 60% within 1 year
Comprehensive patient experience program that increased satisfaction with physicians from the 6th percentile to 70th percentile
Improving patient transfers from urgent care to emergency department

The Results

Growing market share system-wide

Vituity fostered an environment that makes it easier for patients to receive care. Over the span of three years, the hospital achieved:

47.2% Increase in ED volume
43.9% Increase in admissions from the ED
38% Growth in market share

During the same period, ED volumes decreased or remained flat at competing hospitals in the region.

Conclusion

Vituity physicians and advanced providers’ culture of collaboration extends beyond individual practice settings to impact system-wide goals. By understanding all of this health system’s operations, Vituity clinicians were able to align with overall growth goals and make a significant impact on market share and overall reputation.

Vituity has gone out of their way to establish relationships with existing medical staff and outside organizations. Their depth of management and well-developed infrastructure encourages quality and satisfaction across the organization.”

Partnering to improve patient lives

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Integrating to Increase Health System Market Share

The Challenge

Our Solution

The Results

Conclusion

Partnering to improve patient lives